Latest Posts

Screenshot

God Never Gave Up on Israel

Screenshot

As Iran Strikes, Israelis Turn to Prayer in Bomb Shelters

Screenshot

Jamie Foxx Delivers Powerful ‘God Is Good’ Speech at BET Awards

Converge ICT Solutions Inc. Secures Win at Asian Experience Awards 2024 

Screenshot

SHARE

Converge ICT Solutions Inc. was regarded as the Philippines Digital Experience of the Year – Broadband Telecommunication awardee at the Asian Experience Awards 2024. The company received such an honour for its innovative Converge GoFiber app and FB Chatbot.

Screenshot

Digital transformation journey

As the digital landscape rapidly advances, Converge has pursued to fundamentally transform its technology and business processes through the Converge GoFiber app and FB Chatbot. More than being traditional system upgrades, these initiatives represent a complete reimagining of the customer experience.

Converge established its digital transformation journey with ambitious goals, aiming to attain remarkable results in operational productivity and customer satisfaction. The key areas addressed in the project include streamlining workflows, in which internal processes are simplified to improve overall efficiency; reducing manual errors and improving accuracy by automating tasks; and enhancing data analytics to make informed decisions and drive business growth.

Screenshot

Moreover, the project focusses on improving scalability through systems that could grow and adapt to increasing demands and complexities and on providing an optimum experience for customers.

The Converge GoFiber app, the centrepiece of the digital transformation project, replaced the company’s outdated Xperience app. Being a revolutionary tool, this offers a joint solution for application submission and subscription management. Converge also deems the application a complete reinvention of its digital presence. 

Its key features include a swift subscription application process; a real-time area coverage check, which helps customers instantly verify service availability in their location; comprehensive plan and product information to assist users in making informed decisions; intuitive subscription management tools, which give users the autonomy to manage their subscriptions with ease; and advanced usage monitoring capabilities that provide access to real-time insights into usage.

The GoFiber app has empowered Converge’s customers’ control over managing their accounts at their fingertips. With streamlined bill payments and instant notifications about service status, customers are assured of convenience and transparency.

Setting new standards

This digital transformation’s impact on the company goes beyond the customer interface, as it also brought remarkable improvement to its internal processes. Converge achieved substantial efficiency gains by automating routine tasks and enhancing its data analytics capabilities. In addition to this, the company has not only reduced operational costs but also empowered its team to focus on higher-value activities.

Externally, this strategy also established new benchmarks in the telecommunications industry with the integration of an advanced intelligent chatbot. Some of the customer service standards brought about by this are instant responses, enhanced scalability, optimised resource allocation, and boosted brand loyalty. 

The chatbot is not just a new tool, but a game-changer. It manages everything from sending welcome messages to creating auto-tickets, which significantly reduces the workload on human agents and improves overall efficiency.

The successful implementation of the GoFiber app and FB Chatbot has set a new standard for how Converge interacts with customers and manages operations. It represents a pivotal step in its commitment to innovation and excellence, going beyond the goal of mere business improvement. 

The Asian Experience Awards recognizes the ingenious initiatives of creative companies delivering meaningful brand experiences to their stakeholders.

*All Photos from Converge ICT Solutions Inc

Posted in ,

RELATED ARTICLES

Screenshot

God Never Gave Up on Israel

The story of Israel is not one of perfection, but of perseverance—on God’s part. Despite the people’s rebellion, forgetfulness, and repeated disobedience, God remained faithful....
Screenshot

As Iran Strikes, Israelis Turn to Prayer in Bomb Shelters

As missile sirens pierced the quiet of Shabbat, Israeli civilians rushed to safety—not in fear, but in faith. Across the nation, from Tel Aviv to...
Screenshot

Jamie Foxx Delivers Powerful ‘God Is Good’ Speech at BET Awards

The 2025 BET Awards became a moment of heartfelt reflection as Jamie Foxx accepted the Ultimate Icon Award and delivered a deeply moving speech that...
Screenshot

Broadway Star Nicole Scherzinger Gives Glory to God After Emotional Tony Awards Win

Broadway’s brightest night witnessed not just glamour and talent—but gratitude and faith. On June 8, 2025, singer and actress Nicole Scherzinger took home one of...
israel final

God’s Promise of Protection Over Israel in the Bible

In a time when the world seems constantly shifting and headlines often paint a grim picture for Israel, one truth remains unwavering: God’s divine promise...
Screenshot

End Times Prophecy: Which Nations Will Come Against Israel?

As tensions in the Middle East continue to escalate, interest in biblical prophecy has surged—especially surrounding the fate of Israel in the “last days.” For...
Screenshot

God Never Gave Up on Israel

The story of Israel is not one of perfection, but of perseverance—on God’s part. Despite the people’s rebellion, forgetfulness, and repeated disobedience, God remained faithful....
Screenshot

As Iran Strikes, Israelis Turn to Prayer in Bomb Shelters

As missile sirens pierced the quiet of Shabbat, Israeli civilians rushed to safety—not in fear, but in faith. Across the nation, from Tel Aviv to...
Screenshot

Jamie Foxx Delivers Powerful ‘God Is Good’ Speech at BET Awards

The 2025 BET Awards became a moment of heartfelt reflection as Jamie Foxx accepted the Ultimate Icon Award and delivered a deeply moving speech that...

Don't Miss

Screenshot

As Iran Strikes, Israelis Turn to Prayer in Bomb Shelters

israel final

God’s Promise of Protection Over Israel in the Bible

Screenshot

End Times Prophecy: Which Nations Will Come Against Israel?

Screenshot

How Christians Around the Globe Show Their Support for Israel